SERVICE GUARANTEE
Our prices are current at time of ad printing and our goal is to offer you the lowest price and the best service possible; however, prices may occasionally change without notice due to manufacturer or distributor price changes. Aircraft Supply Inc. sets price and service standards throughout the industry. We will continue to offer you the fastest service from the largest in-stock inventory in the industry.

ORDERING
Toll free lines are offered for your ordering convenience with a $20.00 minimum order. You may use your Visa, MasterCard, American Express or Discover when ordering. You must provide us with current name, credit card billing address and card expiration date for payment authorization. Credit card billing information must pass verification before we process any order.

COD ORDERS
COD orders using UPS or Federal Express require cashier's check or money order only. COD orders have freight charges plus a $9.00 COD fee attached. Overnight or next day service is not offered on COD orders. COD weight limit is 20 lbs.

PRODUCT INFORMATION
Technical information, inquiries regarding product hookup, dimensions, weight, technical installation data or manufacturer's phone numbers, etc: please contact customer service at (412) 469-1747 and ask for appropriate department.

INFORMATION
Information on current orders, tracking numbers, credits, warranties, backorders, returns, etc: please call Customer Service at (412) 469-1747.

HAZARDOUS MATERIALS
Hazardous materials charge is $20.00 per package for UPS ground freight.

OTHER MATERIALS
Other materials designated as ORM-D can be shipped without extra charges by UPS ground freight only.

MAIL-IN ORDERS
Mail-in orders receive immediate shipment when accompanied by a cashiers check/money order or credit card number. UPersonal/company checks will be held 10 banking days before shipment.

WARRANTY
New items carry full manufacturer warranty. Defective merchandise or out-of-box failure is repaired or replaced at manufacturer's discretion. Any Electrical product may be returned for Manufacturer warranty only, not for new replacement in most cases. Due to complexity in handling, processing warranties will incur a $7.95 Service Charge.

BACKORDERS
Backorders occasionally arise due to popular demand, limited manufacturer supply or because they are special orders. The item and shipping cost will not be charged until the item is shipped. If backorder is not acceptable, the order will be cancelled upon your request.

EXCHANGES & RETURNS
Exchanges and returns may be made within 30 days in new condition, original carton, unfilled warranty cards, and all paperwork including a copy of the invoice. Failure to comply with these specifications will result in denial of refund, additional charges or 15% restock fee. Special orders are subject to 35% restocking fee. NO COD returns/exchanges accepted. Shipping and handling charges are not refundable. Freight damages must be reported immediately to delivery carrier.

CORES
Like cores must be returned (complete) within 90 days of purchase with a copy of the purchase invoice. Cores must be returned as removed from engine and include data tag (ID Label) identifying core part number. Missing or damaged parts on core may result in reduced or no core credit at manufacturer's discretion. Failure to comply with these specifications will result in return of core. Cores returned after 90 days will result in a 15% core reduction fee. If you have any questions on core acceptance, please contact Customer Service at (412) 469-1747.

WAIVER OF LIABILITY
It is the Purchaser/Installer's responsibility to verify correct application of any item purchased from Aircraft Supply Inc. for installation on a certified aircraft. Aircraft Supply Inc. is free from any liability, damage or loss by purchaser due to manufacturer's failures, defects or misapplications. The purchaser accepts all freight charges and liabilities if such failures should occur. Aircraft Supply Inc. shall not be held liable for any product applications a catalog due to manufacturer's type errors or changes.

DIMENSIONAL WEIGHT FREIGHT CHARGES
Air and ground packages are applicable to dimensional weights. Ground packages that exceed 84” in girth are shipped as 30 lbs. (OS/1) Packages that exceed 108” in girth up to 130” are shipped at 70 lbs. (OS/2). Ask your sales representative for “special” air freight rates.

FORM 8130
FAA Form 8130-03 is available on most equipment. Ask your sales person for details.

INTERNET PRIVACY
Information you submit is treated as private and confidential and for the purpose of supporting your customer relationship with us. It is used only for the purpose of sending your orders and catalogs, and to contact you in the event further information is required to process a purchase. We consider information regarding you or the products you purchase to be private and not to be disclosed or sold to any outside organization.

INTERNET AUTHENTICATION
We are registered with site identification authority Thawte Inc. This Thawte SSL Web Server Certificate enables your browser to confirm our site's identity before any transmission is sent. This means your data reaches your intended target. Also, your browser can notify you (prior to sending any personal information) if the potential receiving site looks suspicious and should be avoided.

SECURE TRANSMISSION OF DATA
The purchase area of our site is secure. Once you enter the Shopping Cart Checkout or the Secure Order Form, industry standard SSL technology (Secure Sockets Layer 128 bit encryption) is used to guarantee a safe and secure shopping environment. All sensitive information such as credit card details, name, address, is encrypted. This means that information passed between your computer and our Web site cannot be read even in the event it is intercepted by someone else.

COOKIES
Don't panic, the information saved can only be read by yourself and the program which actually wrote it. You can delete your cookies at any time, if you like. Cookies provide a way for programs on the Net to save information about you so they can react appropriately when you return. You may have seen "custom start pages" on the web sites of Netscape and Microsoft. These sites use cookies to remember you so they can restore your custom settings when you return.